At Fusion Goodz, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our refund and return policy below for full details.
🔄 Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (e.g., order number or confirmation email) is required.
Please do not send your purchase back to the manufacturer.
To initiate a return, contact us at info@fusiongoodz.com with your order number and reason for return. We’ll provide you with instructions on how to return your item.
💸 Refunds
Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Note: Shipping costs (if any) are non-refundable. If your order included free shipping, a flat shipping fee may be deducted from your refund.
🚫 Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Items marked as final sale
- Personalized or custom-made products
- Health and personal care items (due to hygiene reasons)
📦 Damaged or Defective Items
If your item arrives damaged or defective, please contact us at info@fusiongoodz.com within 7 days of receiving it. Include your order number and clear photos of the product. We’ll replace the item or issue a full refund.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at info@fusiongoodz.com.
🌍 Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the item was defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
❓Need Help?
For any questions related to returns or refunds, reach out to us at:
📧 info@fusiongoodz.com